Our Service Level Agreement (SLA) is our commitment to providing you with reliable and high-performance hosting services.
99.9% Uptime Guarantee
We guarantee that your services will be accessible 99.9% of the time in any given month. If we fail to meet this guarantee due to network or server outages on our end, you are eligible for SLA credits applied to your account balance.
What is Not Covered?
Our SLA does not cover downtime caused by:
- Scheduled maintenance (which is always announced in advance).
- Issues caused by your own custom scripts, plugins, or themes.
- Suspensions due to non-payment or violations of our Terms of Service.
- DDoS attacks targeting your specific website (though we provide robust mitigation, extreme attacks may cause temporary null-routing).
If you believe you have experienced downtime that violates our SLA, please open a Billing ticket to request credit.