Terms & Conditions
Terms & Conditions
Last Updated: August 2026
Welcome to CloudZex. These Terms & Conditions govern your use of our website and hosting services. By placing an order or using any CloudZex service, you agree to comply with the terms outlined below.
1. Acceptance of Terms
By accessing our website or purchasing any service, you confirm that you have read, understood, and accepted these Terms & Conditions.
2. Services
CloudZex provides web hosting, cloud-optimized hosting, VPS hosting, reseller hosting, domain registration, and related online services. Service features and specifications are described on the respective product pages.
3. Account Responsibility
You are responsible for maintaining the security of your account, login credentials, and all activities performed under your account. Please notify us immediately if you suspect unauthorized access.
4. Acceptable Use
You agree not to use our services for activities that are illegal, harmful, abusive, or that may negatively affect our network or other customers. This includes distributing malware, sending spam, hosting malicious content, or attempting unauthorized access to systems.
5. Payments & Renewals
All services must be paid for in advance. Hosting plans renew automatically unless cancelled before the renewal date. Failure to complete payment may result in service suspension or termination.
Price changes. CloudZex may change the price of any product or service at any time. A new price applies to new orders immediately and to existing services from their next renewal; the period you have already paid for keeps its price. Where reasonable, we notify existing customers by e-mail before a renewal price changes. Taxes, registry fees and exchange rates set by third parties may also change the final amount.
6. Refund Policy
We offer a 30-day money-back guarantee on eligible 6-month, 1-year, 2-year, and 3-year web hosting plans. Monthly plans, domain registrations, licenses, and other non-refundable services are not covered under this guarantee.
7. Domain Registration & Renewal
7.1 Domain registrations, renewals and transfers are subject to the rules of the relevant domain registry and registrar. Domain fees are non-refundable once the registration, renewal or transfer has been completed.
7.2 Renewal invoices. A renewal invoice is created automatically 30 days before the domain's expiry date. If it is not paid, we send reminders 15, 7 and 1 day(s) before expiry, and a notice on the expiry date. The exact renewal date of each domain is shown in the client area.
7.3 Late payment. A domain whose renewal is not paid by the expiry date may stop working and may be lost. Restoring an expired domain, where the registry allows it, may cost an additional fee. CloudZex is not responsible for the loss of a domain that was not renewed in time.
7.4 .bd domains. The .bd registry requires the real owner's details: full name as on the National ID (NID), mobile number, address as on the NID, and clear images of both sides of the NID. Some extensions (for example .com.bd) also require a trade license. We submit the order to the registry only after all documents are received. Activation usually takes 1–3 working days after submission. The owner's details must be correct; the registry may reject or cancel a domain registered with wrong information, and the fee is non-refundable in that case.
7.5 Accuracy of information. You are responsible for keeping your contact details correct. Notices are sent to the e-mail address on your account.
8. Backups
CloudZex takes automatic daily backups of hosting accounts and keeps them for up to 14 days. Backups are provided as a courtesy to help with recovery; they are not a guarantee and not a replacement for your own backups.
You are responsible for keeping your own up-to-date copies of your website files, databases and email. A backup may be incomplete, damaged or unavailable, for example if the backup server fails or is lost. CloudZex is not liable for any loss of data, including where a backup cannot be restored.
Backups older than 14 days, and backups of cancelled, terminated or expired services, are deleted and cannot be recovered.
9. Service Availability
We work to provide reliable and uninterrupted hosting services. However, temporary interruptions may occur due to scheduled maintenance, hardware upgrades, security updates, or circumstances beyond our control.
10. Suspension & Termination
We reserve the right to suspend or terminate any account that violates these Terms & Conditions, engages in abusive activities, or poses a security risk to our platform or other customers.
11. Limitation of Liability
To the maximum extent permitted by law, CloudZex is not liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, business, data or goodwill, arising from the use of or inability to use our services.
Our total liability for any claim related to a service is limited to the amount you paid CloudZex for that service in the 3 months before the event that caused the claim.
We are not responsible for failures or delays caused by events outside our reasonable control, including power or network outages, failures of data centres, upstream providers, domain registries or payment providers, cyber attacks, natural disasters or government action.
You agree to indemnify CloudZex against claims, damages and costs arising from your content, your use of the services or your breach of these Terms.
These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction over any dispute.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will become effective once published on this page. Continued use of our services constitutes acceptance of the updated terms.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
CloudZex
📍 131/1/2, Siddique Bazar, Rose Merinus Market, Dhaka, Bangladesh
📞 +880 1511-161621
✉️ [email protected]