How to Open a Support Ticket

Quick answer: log in to your client area, open Tickets, create a new ticket, choose the department and the related service, write a clear subject and message, attach screenshots if you can, and submit. Our team replies 6 AM – 8 PM (GMT+6), by email and in the ticket.

Steps

1. Log in to your client area.
2. Open Tickets and click to create a new ticket.
3. Choose the department (Technical Support, Billing or Sales).
4. Select the service or domain your issue is about.
5. Write a short subject and explain the problem: what you tried, what you saw and the exact error text.
6. Attach screenshots, then click Submit.

For the fastest help include your domain name and, for billing, the invoice number.