Refund Policy

Last Updated: September 2026

At CloudZex, customer satisfaction is important to us. We want you to purchase our hosting services with confidence. Please read our refund policy carefully before placing an order.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible 6-month, 1-year, 2-year, and 3-year Web Hosting and Cloud-Optimized Managed Hosting plans. If you are not satisfied with your hosting service, you may request a refund within 30 days of your initial purchase.

2. Eligible Services

The following services are eligible for our 30-day money-back guarantee:

• Web Hosting (6-Month Plan)

• Web Hosting (1-Year Plan)

• Web Hosting (2-Year Plan)

• Web Hosting (3-Year Plan)

• Cloud-Optimized Managed Hosting (6-Month Plan)

• Cloud-Optimized Managed Hosting (1-Year Plan)

• Cloud-Optimized Managed Hosting (2-Year Plan)

• Cloud-Optimized Managed Hosting (3-Year Plan)

3. Non-Refundable Services

The following products and services are not eligible for refunds:

• Monthly hosting plans

• Domain registrations, renewals, and transfers

• VPS Hosting

• Reseller Hosting

• SSL certificates

• Software licenses

• Third-party services

• Setup or administrative fees (if applicable)

4. Refund Conditions

To qualify for a refund:

• The request must be submitted within 30 days of the original purchase.

• The account must not violate our Terms & Conditions or Acceptable Use Policy.

• Refunds apply only to the first purchase of an eligible hosting plan.

• Renewal payments are not covered by the money-back guarantee.

5. How to Request a Refund

To request a refund, please contact our support team with your order details. We will review your request and process eligible refunds as quickly as possible.

Email: [email protected]
Phone: +880 1511-161621

6. Refund Processing

Approved refunds are usually processed within 5–10 business days. The time required for the funds to appear in your account depends on your payment provider or financial institution.

7. Service Cancellation

Requesting a refund will result in the cancellation of the associated hosting service. Please make sure to back up your website and data before requesting cancellation.

8. Policy Updates

CloudZex may update this Refund Policy from time to time. Any changes will be published on this page and will become effective immediately after publication.

Contact Us

If you have any questions about this Refund Policy, please contact us:

CloudZex
📍 131/1/2, Siddique Bazar, Rose Merinus Market, Dhaka, Bangladesh
📞 +880 1511-161621
✉️ [email protected]