Privacy Policy

Effective Date: 01 March 2026

CloudZex ("we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website and services.

By using our services, you agree to this Privacy Policy.

1. Information We Collect

• Personal Information: Name, email address, phone number, and address.
• Account Information: Login details and service preferences.
• KYC Information: National ID, Passport, or Driving License (if required for verification).
• Billing Information: Payment details required to process transactions (we do not store full card details).
• Technical Data: IP address, browser type, device, and server logs.
• Support Data: Information shared via tickets, email, or live chat.

2. How We Use Information

• To provide and manage our services
• To verify identity and prevent fraud
• To process payments and billing
• To improve our platform and performance
• To send important updates and service notifications
• To comply with legal obligations

3. Data Protection

We use appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

You are responsible for keeping your account credentials secure.

4. Cookies

We use cookies to improve user experience and maintain secure sessions. Disabling cookies may affect website functionality.

5. Third-Party Services

We may use third-party services such as payment gateways or network providers. These services may collect data necessary to perform their functions.

We are not responsible for third-party privacy practices.

6. Data Retention

We keep your data as long as necessary to provide services and comply with legal obligations.

7. Your Rights

You may request access, correction, or deletion of your personal data, subject to applicable laws.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect data from minors.

9. Legal Disclosure

We may disclose information if required by law or to protect our rights, systems, and users.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our services means you accept the updated policy.