Managing your billing at CloudZex is straightforward. This guide explains how our invoice cycle works so you never miss a payment.
Invoice Generation
Depending on your billing cycle (Monthly, Annually, etc.), our system automatically generates a renewal invoice 7 to 14 days before your service's due date. You will receive an email notification as soon as the invoice is generated.
Grace Period and Suspension
- Due Date: Payments should be made on or before the due date to ensure uninterrupted service.
- Suspension: If an invoice remains unpaid after the due date, a grace period of a few days may apply depending on the service type. After the grace period, the service will be automatically suspended.
- Termination: Services suspended for an extended period (usually 15-30 days) are subject to permanent termination, which results in data loss. Always ensure invoices are paid on time!
Adding Funds
If you prefer not to pay invoices one by one, you can use the Add Funds feature. You can deposit a lump sum into your CloudZex account balance via EPS, bKash, or Cards. The system will automatically deduct funds from this balance to pay future invoices when they are generated.