Quick answer: a renewal invoice is created 7 days before your service is due, and we email you. If it is still unpaid 2 days after the due date, the service is suspended. If it stays unpaid, the service is terminated and your data is deleted about 60 days after the due date. Paying the invoice reactivates a suspended service.
Timeline
- 7 days before the due date: the renewal invoice is created and emailed to you. Reminder emails follow while it is unpaid.
- Due date: pay on or before this date for uninterrupted service.
- 2 days after the due date: the service is suspended automatically (websites and email stop working).
- About 60 days after the due date: a service that is still unpaid is terminated. This deletes the data permanently, so keep your own backups.
A new order whose first invoice is not paid within 7 days is cancelled.
Account credit
You can add money to your account (Add funds) with the EPS gateway. Credit is used for your invoices, so you do not have to pay each one by hand. The minimum and maximum amounts are shown on the Add funds page.
Domains are different
Domain renewals follow their own timeline: the invoice is created 30 days before expiry (see "Understanding Domain Statuses and Renewals").