Quick answer: eligible Web Hosting and Cloud-Optimized plans billed for 6 months or longer have a 30-day money-back guarantee. Monthly plans, VPS plans, domains and add-ons are not covered. Approved refunds are returned in 5 to 10 business days.
How to ask
- Open a Billing ticket within 30 days of the purchase.
- Include the invoice number and the reason.
This is a short summary. The full rules are in our Terms & Conditions and the Refund Policy page, and they apply if anything differs.