Quick answer: open the service in your client area and use the cancellation option if shown, or open a ticket to cancel or to upgrade or downgrade your plan. Back up your data before you cancel, because cancelled services are deleted.
Upgrade or downgrade
- Open a ticket naming the service and the plan you want.
- We confirm the price difference and move the service. Upgrades are usually quick.
Before you cancel
- Download your files, databases and email you need.
- Cancelling does not cancel an invoice that is already due. Domains are separate from hosting.
- Check the refund rules (see "Refund Policy in Short").